海外會員購物

1How to join us?

Simply fill in basic information to apply members, or click “Facebook” to create a new account to join our members for free.

You also can choose products into the shopping cart, and then click "first purchase" on the checkout page. After that, you can fill out the basic information to join us and complete the purchase.

For the first membership application, your information will be asked to enter when you sign in next time. Your account will be the original setting of Email.

We will send relevant promotions and any information of notification to your email, so be sure to fill in the correct information. If you fill in incorrect information, it might cause trouble; such like: you couldn’t sign in successfully, you couldn’t receive the relevant information from us. Please must pay close attention!

When you have finished the application, the system will automatically send a confirmation letter to your email, please keep this letter and preserve your password privacy properly to protect your rights.

2Forgot your password?

For the first membership application, your information will be asked to enter when you sign in next time. Due to a one-way encryption, we do not know the password which you set at the registered page. If you forgot your password, please turn to “Forgot Password” to fill in your email which you apply for and click “SEND”. After our system check is correct, the system will immediately send a verification link to your email mailbox.

If your account is registered by Facebook, we can not help you to reset the password. The password is stored in the Facebook system, so we are unable to get your Facebook password by clicking “Forgot Password” button.

3How to modify your personal information and password?

Please go to "Member Center" to sign in, and then click on "Member Profile" to modify. To change your password, please enter the password you want on “Password” and “Re-confirm Password” again. After that, press “send” to change your password. Please wait till it pop up the window which shows “Successfully”, and then sign out immediately and re-sign in with your new password.

If your account is registered by Facebook, we can not help you to reset the password. The password is stored in the Facebook system, so we are unable to get your Facebook password by clicking “Forgot Password” button.

4How to shop?

We provide simple and secure shopping process, and you can start shopping without signing in.

※Reminder: The product inventory will not be reserved if you did not checkout. The inventory will be allocated by checkout order.
※All orders are in the currency of TWD (NT $)

5International delivery and shipping time?

Delivery countries: Hong Kong, Macao, Singapore, Malaysia, Thailand, Indonesia. Other countries/area will be open successively.

Currently offer EMS service only. (international Express Mail Service)

In order to deliver more efficient, if you are in Hong Kong and Macao, please fill in Chinese for your shipping address; other regions , please fill in English. Please fill in the shipping information in the instructed language, otherwise, the order will be canceled. Sorry for the inconvenience.

In order to deliver more efficient, if you are in Hong Kong and Macao, please fill in Chinese for your shipping address; other regions , please fill in English.

Shipping time: Start from the shipping date stated on the order status and the Shipping Notification Letter.

※Delay by force majeure factors are excepted.
※National holidays and Sundays no distribution

6How to pay?

We accept VISA and MASTER credit card. How to use the credit payment?

※Please note:

  1. the settlement will be calculated with “TWD”. Your actual total amount will be charged by the exchange rate of your bank of credit card.
  2. Due to transaction between different countries produce currency exchange fees, the price of products are calculated based on the exchange rate and fees.
7What is the delivery charge?

International Shipping fee Calculation Form (NT $)

地區
公斤
Hong Kong Macao Singapore Malaysia Indonesia Thailand
0.5 240 260 220 170 340 240
1.0 275 305 275 225 430 295
1.5 310 350 330 280 520 350
2.0 345 395 385 335 610 405
2.5 380 440 440 390 700 460
3.0 415 485 495 445 790 515
3.5 450 530 550 500 880 570
4.0 485 575 605 555 970 625
4.5 520 620 660 610 1,060 680
5.0 555 665 715 665 1,150 735
地區
公斤
Hong Kong
0.5 240
1.0 275
1.5 310
2.0 345
2.5 380
3.0 415
3.5 450
4.0 485
4.5 520
5.0 555
地區
公斤
Macao
0.5 260
1.0 305
1.5 350
2.0 395
2.5 440
3.0 485
3.5 530
4.0 575
4.5 620
5.0 665
地區
公斤
Singapore
0.5 220
1.0 275
1.5 330
2.0 385
2.5 440
3.0 495
3.5 550
4.0 605
4.5 660
5.0 715
地區
公斤
Malaysia
0.5 170
1.0 225
1.5 280
2.0 335
2.5 390
3.0 445
3.5 500
4.0 555
4.5 610
5.0 665
地區
公斤
Indonesia
0.5 340
1.0 430
1.5 520
2.0 610
2.5 700
3.0 790
3.5 880
4.0 970
4.5 1,060
5.0 1,150
地區
公斤
Thailand
0.5 240
1.0 295
1.5 350
2.0 405
2.5 460
3.0 515
3.5 570
4.0 625
4.5 680
5.0 735

※Please note:

  1. Due to transaction between different countries produce currency exchange fees, the price of products are calculated based on the exchange rate and fees.
  2. the settlement will be calculated with“TWD”. Your actual total amount will be charged by the exchange rate of your bank of credit card.
8How to track my orders?

You can track your orders by signing in to the “Member Center” to view your current orders. Order status explanation:

  1. Processing:Your order is complete; the payment is successful, and our logistics crews are checking the order.
  2. Packing:Our logistics crews are conducting the shipping procedures.
  3. Dispatching:Your parcel is ready for shipping.
  4. Have not paid by credit card:Your order is not completed.
  5. Shipped already:Your parcel has left our warehouse to Post Office.

Please refer to Post Office website for the order status.
We will send a "Shipment Notification" via email with a tracking number after your package has been delivered to Post Office.

9Any precaution after I complete the order?

Due to the high shipping fee and the complicated procedures of international delivery, we can not change any shipping information for you after you place your order. (Including recipient address, recipient name and any order data.) ※NOTE HERE! If your shipment address is incorrect…

  1. Before packing, we will cancel this order, please re-order.
  2. After packing, we will interrupt and cancel delivery. You will be charged related back and forth shipping fee then we will credit back to your original order balance.
  3. After the shipment, and the address changing is not accepted. You will be charged with related back and forth shipping fee then we will credit back your original order . Please confirm your order carefully and make sure your shipping address is correct. Thanks for your understanding.
  4. Once you place the order, please understand that we cannot change, add product, and combine two orders. Even change prices, or deduct cash rebate...etc is not available. So, please reassure the order details, quantity, checkout price, and shipping information are all correct.

If we can not contact you base on your shipping information, and the parcel can not be delivered successfully, we will cancel your entire order and notify you by e-mail. You will be charged with related back and forth shipping fee then we will credit back to your original order balance.

10What is Discount Coupon,and how to use it?

Discount coupon can be used for particular item or category.

Discount coupon cannot deduct the shipping fee.

One item can only use one discount coupon.

The discount coupon is non-refundable when it has been used, and the order is completed. If the order has been canceled, the refund will be only base on the actual paying amount.

Discount coupon will only be deducted after the order is complete. It will expire if you did not place the order before the expire day when in the shopping cart. We suggest you to use the discount coupon as soon as possible before the expiration date.

QIXIANZOE-LSY reserves the right to change, modify or suspend the rule of using discount coupon.

※ Noted: When the total shopping amount deducts to NTD$0, the discount coupon will stop deducting.

11Invoice Instructions?

We will attach the list of product details you purchased in the parcel for you to check.

We are not able to send invoice to you due to the regulation for Business Tax in Taiwan.(Business Tax regulation: invoice for exports or foreign buyers are restricted).

12Returns / Replacement Instructions?

Due to the high shipping fee and complicated procedures of international delivery, we do not provide return service, please confirm your order carefully.

It's not acceptable if you return the parcel by yourself. You will be charged with related back and forth shipping fee.

※IMPORTANT NOTE: If a parcel failed to get delivered due to incorrect shipping address and inability to reach the recipient for more than 15 days, the parcel will be treated as abandoned mail or get returned to the wholesale members. No refund will be made. To ensure a successful delivery, please double check your information when placing an order and watch out for incoming calls and mails.

13How many working days does it take to refund?

Cancel Order: If you use credit card to checkout, your payment will be refunded after 7-10 working days (excluding holidays) after receiving your canceling requirement. Please pay attention to your current or next credit card bill. Please note! If you cancel orders by yourself, we won't notify you by e-mail.

Out of Stock: If there are more than one item in your order that is not available (out of stock), we will notify you by e-mail and cancel the entire order. Your payment will be refunded after 7-10 working days (excluding holidays). Please pay attention to your current or next bill of credit card.

14Attentions for overseas members?

Overseas members are not eligible for “Shopping Voucher” because we do not provide return service.

Overseas members are not eligible for any free shipping and free promo gift.

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